Nelson Lakes Shuttles - Trampers Transport
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Terms & Conditions Of Transport.

We advise you read this thoroughly.

Cancellation/Refund Policy

Due to the complex nature of our shuttle operations and to give you the best fare deals, we often have others joining the shuttle or booked on the return trip. Your cancellation effects the viability of each shuttle trip. The following cancellation and refunds policy will apply with no exceptions.

  • More than 7 days before transport date 10% Cancellation Fee
  • Less than 7 days notice before transport date 50% Cancellation Fee
  • Cancellation the day before no refund
  • Terms & Conditions Of Transport.

    Waiting Time Fees

    Your transport quotes are based on travel time from point A to B. We allow for toilet stops where needed and 30 minute stops on trips longer more than 5 hours. If you require a meal or shopping stop, you must contact us at the time of your booking. Waiting time is charged at $60 per hour, so to avoid a waitng time fee. We advise you to either shop or eat before we pick you up.

    Food and drinks are NOT to be consumed on any of our shuttles. Only water is acceptable. This is a strict rule that we enforce to keep our shuttles clean for you and for others that may have to use the shuttle after you.

    Airport and Ferry Pick Ups

    Please advise us when you make your booking of your arrival time. Our shuttle will pick you up 30 minutes after your arrival time at an agreed point. This allows time for you to claim your baggage and sort your gear. If your arrival time is delayed, we will try to fit you on the next available shuttle if transport logistics allow. If no others have booked around the charter the shuttle can possibly wait, but our $60 per hour waiting time will apply after the first free 10 minutes.

    Return Track End Transport

    All transport must be paid in full before the date of transport and the booking the conditions apply from the start of the first booked trip.

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